The Latest Mavic Pro Shipping Update
We’ve been following the continued delay of DJI’s new Mavic Pro very closely. We speculated that there was more going behind the scenes than the company was letting on, and it looks like we were right. We’ve been contacted by many Mavic Pro pre-orderers, and the general consensus has been not anger at the delay itself, but at the way in which DJI has handled it. Having paid the full price of a Mavic Pro upfront, many customers have been confused at the delay and the lack of informative communication from DJI, and plenty have struggled to get any shipping information or even arrange a refund for their order.
Now, almost three weeks after the original shipping date, DJI has decided it’s time to front up. For the first time, the company has admitted that there was a problem in production – ” an issue integrating a part into the Mavic Pro” – and has set an estimated timeframe for pilots who have ordered their drone before November 3rd. And bad news: It might make grim reading for customers hoping to have their drones wrapped under the tree this Christmas.
Mavic Pro shipping update: Pre-orders (finally) have a timeframe
In a statement, DJI admitted that it can’t give out specific delivery estimates for individual orders. However, the statement does say that “For Mavic Pro orders received before November 3, 2016, we will do our best to clear them all within the next seven to eight weeks.”
That puts a delivery date somewhere between the 22nd and the 29th of December.
The Chinese manufacturer also responded to criticism of the pre-order process, in which customers had to pay 100% of the cost before their Mavic Pro had even been shipped (or constructed, probably). The statement reads: “Some of you waiting for your Mavic Pro also expressed concern about our immediate billing of pre-orders. We’ve heard you and are examining potential alternatives with our payment provider.”
The full Mavic Pro shipping update can be found in the DJI statement below:
Dear DJI Customers,
We owe you an apology for our delays in delivering the new Mavic Pro. We want to thank you for your patience and also advise that we are looking into improving our order process and systems, based largely on your feedback.
When we announced Mavic Pro and began accepting pre-orders, we expected to deliver the first units in mid-October. However, ramping up production to full speed at top quality took longer than planned. Prior to our scheduled shipping target, we encountered an issue integrating a part into the Mavic Pro. We resolved that within a week. On top of that, the excitement for the Mavic Pro beat our expectations. As a result, we are working diligently to ramp up production to meet the higher-than-anticipated demand for the Mavic Pro.
We have been shipping for nearly two weeks, but even with round-the-clock production, we unfortunately cannot give specific delivery estimates for many orders moving through various global sales channels because of this demand. For Mavic Pro orders received before November 3, 2016, we will do our best to clear them all within the next seven to eight weeks.
Some of you waiting for your Mavic Pro also expressed concern about our immediate billing of pre-orders. We’ve heard you and are examining potential alternatives with our payment provider.
DJI exists to put amazing technology and innovation into your hands, and we’re sorry it’s taking so long with Mavic Pro. Our internal systems haven’t kept up with the enormous demand for our products, and your enthusiasm for our newest offering is spurring us to improve. We appreciate your understanding and are doing everything we can to get Mavic Pro to you as quickly as possible.
Malek Murison is a freelance writer and editor with a passion for tech trends and innovation. He handles product reviews, major releases and keeps an eye on the enthusiast market for DroneLife.
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DJI and the dirty games they are playing! I have been waiting for mine since 15th Oct. Its now pretty much nine weeks so after a lack of replies to Facebook and email I started chatting on their website. To begin with they were very slow to answer 30-60mins, then having got on a chat they would be very slow to respond to any question. I use respond very loosely as they don’t actually answer any specific questions asked. The slowness to respond causes the call to drop and you start over again…..another long wait but now every few seconds I send a chat message to ensure the chat remains live. They gave all the usual excuses but have not been able to give any indication when it would ship. After 2 days of hours spent chatting they finally said it had shipped. WOW at last…..but NO this is another nasty ploy. I check my order and sure enough it states my order has shipped with fedex and a tracking number is provided, but when you click on this it takes you to fedex and this number is invalid. I go back onto chat and again after waiting they finally provide a link in the chat to another shipping company – BSI, and sure enough in chinese and some english there is evidence of a shipment taking place, but after closer inspection I note that the shipment originates in Hong Kong and terminates in Shenzhen – their manufacturing plant, and since then there is no further movement! If it is made in Shenzhen why would it be shipped from Hong Kong back to their factory?!!!! I like I guess so many others am disgusted at the way I have been treated, the abject failure to provide honest communication. But these latest methods to disguise their inability to deliver borders on fraudulent. I for one will NEVER buy another DJI product no matter how good it is supposed to be and I hope there are other companies out there that can demonstrate an ability to provide products better than they can so the customers of DJI can demonstrate in the best possible way our dislike of the shoddy treatment we have been given. I attach a picture of my supposed shipping. I do hope that what they are doing can be exposed among the media. I only wanted to be given accurate info about when my order would be fulfilled so I could decide if I wanted to wait or buy some other product. Its the 16th Dec and the picture depicts the tracking info at this date. Shame on you DJI I thought you were a respectable company, but you are definitely not.
2016-12-14 17:29:23HONGKONG Arrived in the point
2016-12-15 09:51:07深圳 离开站点 Leave the point
2016-12-15 09:49:38深圳 包裹到达收货点 Arrived in the point