#1. Longevity: How long has the company been in business? Many drone retailers have only been in business since drones became a popular consumer item – a couple of years at most. New companies may have sleek websites: but may not have the staffing, support or expertise to back up their products or help you to make the right decisions. While the space features a lot of newcomers, there are established businesses who have specialized in the aerospace industry for a long time, adding drones to their product offerings along the way. Unmanned System Source, for example, an online retailer that sells commercial, recreational and racing drones – as well as parts, sensors, and accessories – has more than 25 years of industry experience.
#2. Support and Service: Can you find a phone number? Ideally, you’ll see one on the front page. Many online retailers make it almost impossible to reach their support network -which may be critical when you have an issue with your order or your aircraft, or even just a question about the difference between two products. If the company relies upon a contact form buried at the bottom of the site, it’s a good indication that they don’t have the staff to deal with your questions.
#3. Return Policy: Does the company publish a reasonable return policy? No published return policy – or a poor one – is a red flag. The growing problem of counterfeit drones, cheaply manufactured and stamped with another company’s logo, is real: and “buyer beware” applies. Check the policy on returns and refunds on the sight, and search “company name+return” to see what comes up: the retailers policy published in several places, or other customer’s complaints on social media.
#4. Knowledge Base: What expertise does the company have to offer to help you after your purchase? Drone technology is constantly evolving. It’s not always easy to learn the systems, and not always easy to figure out the regulatory environment around flying commercially or recreationally. A reputable retailer with some background will be able to provide you with industry support in addition to your drone. Some, like Unmanned System Source mentioned above, even provide guides to starting a drone-based business and tips for traveling with your drone.
#5. Variety of products: Can you buy parts or accessories from the same vendor? Can you compare brands? Many of the smaller on-line retailers that have popped up in the last few years focus on one particular manufacturer, and have limited product lines. A variety of offerings allows you to compare aircraft before choosing. Drones are rarely a stand-alone purchase: choose a store that can provide the case, payloads, accessories and parts for repair that you need. One stop shopping with a vendor you trust and who understands your product is the best way to build out your kit.
Online retailers are a primary resource for drone pilots, and can be the best and most economical way to purchase. Make sure that your retailer can back up your purchase before making the investment in a new drone.
This post was sponsored by Unmanned System Source.